FAQs and Access Statement
How do I secure my reservation?
We ask for a deposit of £100 per week to secure your reservation.
What are your check in and check out times?
You may check in any time from 3.00pm. Check out is by 10.00am on the day of departure.
What is the cancellation policy?
If a booking is cancelled at least 4 weeks before your holiday arrival date we will try to re-let the apartment. If successful your deposit will be returned. If unsuccessful the deposit will be forfeited.
If a booking is cancelled less than 4 weeks before your holiday arrival date we will try to re-let the apartment for you. If it is re-let, we will refund you, minus any discount given to ensure a re-let. If we are unable to re-let we will be unable to refund.
Concerned about COVID, Government restrictions and how this affects your booking? see our COVID-19 Guarantee
Are you child friendly?
Yes – families are most welcome. We can also provide travel cots, high chairs and bed guards. We do not charge for these.
Do I need to bring towels?
We supply all bed linen, bathroom towels and ‘T’ towels. You will need to bring your own beach towels.
Electricity – is this included?
Yes – electricity is included in the price of the apartment.
WIFI is available in the apartment and there is no charge for this. The code is available in the apartment information guide.
Can you help with activities?
In the apartment you will find a folder full of leaflets and brochures for local attractions and places to visit. There is also a folder with print out of walks in the area.
Do you accept pets to stay?
No. The apartment is not suitable for pets.
We try to understand each individual guest’s needs and expectations, and ensuring that we know what will make a difference to their stay by discussing individual requirements before arrival.
Please see our access statement for details- it is intended to provide additional information for all guests that are thinking about booking our apartment.